Response Time
24-hour service response at each office
Global Presence, Local Service
10 global service centers
24/7 professional services
2,000+ KMT Certified Engineers worldwide
300+ service partners
Service Support
We provide professional services to realize the goal of win-win
Pre-sales
First, you contact KMT. Then, our sales team will engage with you to understand your requirements thoroughly.Based on those needs, we will tailor a complete solution for each customer, including screens, power systems, control systems, and other necessary components.
Once the entire solution is mapped out, our skilled engineers will provide you with technical suggestions and guidance to ensure a seamless implementation.
In-sales
We can provide you remote installation technical support, show you how to install materials and screens.
In you need, according to the specific situation of the project, we also can arrange engineers to arrive at the project site, guide workers to correctly install the screen.
After-sales
Starting from the date of product installation and acceptance inspection, if there is a problem with your screen, we will provide remote support to guide troubleshooting.
If there are any issues with the display module during the warranty period, you also can choose to send it back to the factory for repair. Once the test is correct, we will send it back to you.
Training
· We will introduce relevant content to you so that customers can become more familiar with and understand the LED display industry.
The use and maintenance of the product, instructions for the use of LED display screens, explanations of the causes of related faults, and how to solve related problems and repair LED display screens.
After-Sales Service Contact
What's App0086-18925272923
Technical Support Email
Phone
FAQ
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Q: Paste the LED outdoor screen can use the table, why?
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Not. Demanding outdoor screen installation structure, SMD LED unable to adapt to the harsh outdoor environment; The outdoor screen brightness higher, SMD LED unable to meet the outdoor screen brightness.
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Q: Display's aspect ratio in general?
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Graphic screen: to determine the content displayed; Video Screen: general close to 4:3 or 4:3; the ideal ratio is 16:9
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Q: How to help the user to select the appropriate display?
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(1) to display content;
(2) visual distance, the perspective of the confirmation;
(3) Screen resolution requirements;
(4) installation of environmental requirements;
(5) cost control;
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Q: What is the difference between the indoor module full color and full color of the patch?
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(1) light-emitting part: module full color display module is generally green and yellow, pure green module expensive; SMD full color generally use pure green core;
(2) display: Module full color pixel visual feeling of thick, low brightness, easy mosaic phenomenon; SMD full color consistency is better, higher brightness;
(3) Maintenance: module difficult to maintain full-color, high replacement costs of the entire module; SMD full color and easy to maintain, repair and replacement of a single lamp;
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Q: Why use a DVI display interface standard ?
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(1) DVI display card interface is in line with the computer display interface of the international standards;
(2) without opening the chassis, to facilitate the installation;
(3) memory, dynamic screen display capabilities;
(4) hardware and software compatibility;
(5) to support all operating systems and application software, display flexibility and convenience;
(6) mass production, low cost, easy to maintain.
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